*Job offer at Dhahanu Reservations- Customer Care Representative*

Male / Female Candidate, 2 / 3 Years Experience

Any Graduate / MBA , Location- Dahanu

Salary- 15K TO 25K Depending upon interview.

 

Requirements- 1) Ready to work in Dahanu.

                          2) Fluency in English & Hindi is must.

                          3) Pleasant personality

                          4) Well versed with MS. Office.

                          5) Knowledge of CRM system is additional advantage.

JD:

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff if required.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

 

Skill-Set-

Excellent interpersonal and written and oral communication skills.

Ability to lead a team.

Knowledge of CRM / Sales systems.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

*Interested ping 98205 97057*