*JOB OFFER BY ORIGIN GROUP -Customer Relations Management – KANDIVALI / MIRA ROAD / GOREGAON*

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 *JOB OFFER BY ORIGIN GROUP -Customer Relations Management – KANDIVALI / MIRA ROAD / GOREGAON*

Work Experience: 3-6 Years

CTC: 4-6 Lakhs P.A

Job Description :  Team Management:

> Lead, mentor, and manage a team of CRM professionals to ensure they are performing effectively and efficiently. > Provide guidance and training to the team members on best practices in customer relationship management.

Customer Relationship Management: Competencies.  > Develop and maintain strong relationships with customers to enhance their overall experience. Address customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction. Pending Payment Collection:

> Oversee the collection of pending payments from customers, ensuring timely follow-ups and resolution of payment issues.

> Maintain accurate records of payment transactions and debt recovery efforts. Documentation and Property Registration:

> Manage and oversee the documentation process for property sales, leases, and registrations. > Ensure that all legal and regulatory requirements are met during the documentation and registration process.

Loan Procedures: > Facilitate the loan application process for customers seeking financing for property purchases. > Collaborate with financial institution coordinators and banks to streamline the loan approval and disbursement process.

Legal Formalities: > Stay updated on the latest legal and regulatory requirements in the real estate industry.

> Ensure compliance with all legal procedures and maintain records of legal documents and agreements.

Reporting and Analysis: > Generate reports and provide insights into customer interactions, payment collections, and CRM department performance.

> Use data to identify areas for improvement and develop strategies for enhanced customer satisfaction.

Interested may ping on whatsap 9665569653 / 9820597057 ultimatehr27@gmail.com 


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